Setting up a custom domain for your Snappic White Label allows you to use your own URL and email address when sharing galleries, event links, and emails. This guide walks you through every step, even if you’ve never accessed DNS settings before.

Important Notes
What You’ll Need Before You Begin
Setting up White Label
- Step 1: Enable White Label for Your Event
- Step 2: Access White Label Settings
- Step 3: Open White Label Event Settings
- Step 4: Add Your White Label Domain
- Step 5: Add and Verify Your Email Address
- Step 6: Add a New Email Domain
- Step 7: Add DNS Records in OnlyDomains
Test DNS Records (Using MXToolbox)
Verify Your Domain and Email
Troubleshooting Tips

Important Notes

Make sure your domain (for example, snappictest01.com) is active and managed on OnlyDomains.
If your domain is not entered correctly in Snappic, the verification will fail.
DNS record updates can take a few minutes to appear, depending on your TTL (Time To Live) setting.
We recommend setting the TTL to 30 minutes for faster propagation.

What You’ll Need Before You Begin

✅ An active OnlyDomains domain

✅ Access to your Snappic Dashboard

✅ Access to your domain email inbox (for verification)

Setting up White Label

Step 1: Enable White Label for Your Event

Before setting up your domain, ensure the White Label feature is enabled for your event.

In your Snappic Dashboard, open your event.
Go to the Features tab.
Scroll to the Add-ons section.
Enable White-label Email & URLs.
Click Save changes.

💡 White Label must be active before you can add a domain or email address.

Step 2: Access White Label Settings

After enabling the White Label feature, you’ll access the White Label settings within your event options.

Open your event dashboard.
Scroll to Event Options.
Under White-Label Settings, click Edit.

This section is where you’ll add your domain and email for the White Label setup.

Step 3: Open White Label Event Settings

Once you click Edit in the White Label Settings section, you’ll be taken to the White Label Event Settings page. This is where you can add both your White Label email address and your White Label domain URL.

On the White Label Event Settings page, locate the Email Settings and Domain/URL Settings sections.
Click the Add button next to both the White-label email address or White-label URL options to open their setup menus.
These actions will allow you to add and configure your email and domain for Snappic White Label.

Example image

Now that you’ve opened the White Label setup, you can proceed to add your domain details below.

Step 4: Add Your White Label Domain

In the White Label settings, click Add Domain.
Type your domain name (e.g., snappictest01.com).
Once saved, click View to display the DNS records that Snappic will generate for you. These CNAMEs will be used later at the OnlyDomains DNS settings when adding new CNAME records.

Example image

Keep this page open — you’ll need these DNS details for the next step in OnlyDomains.

Step 5: Add and Verify Your Email Address

Next, add the email address you’ll use to send White Label emails (e.g., [email protected]).

In the White Label panel, click Add Email.
Enter your domain-based email address and click Save.
Go to your OnlyDomains Email & Office dashboard.
Log in to your domain email inbox.
Open the verification email from Snappic (or SendGrid) and click Verify Email.