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Making changes to an event

You can make changes to an event via our online management portal

Rossella Kruger avatar
Written by Rossella Kruger
Updated over 2 months ago

Making Changes to an Event

How to edit a live event and refresh devices via the dashboard or LiveConnect.

Introduction

You can update an active event at any time using the Snappic Web Dashboard. Once changes are made and saved, you’ll need to refresh the event on your device (or remotely via LiveConnect) to apply the updates.

Table Of Contents

  • Important Notes

  • Editing an Event on the Web Dashboard

  • Refreshing the Event on the Snappic App

  • Refreshing the Event Remotely with LiveConnect

  • Tips & Troubleshooting

Important Notes

  • All event edits are done through the Snappic Web Dashboard.

  • Always click Save Changes after editing.

  • Internet access is required to sync and refresh updates on the device.

  • Two ways to refresh your event:

    • Snappic App (on-device refresh)

    • LiveConnect (remote refresh)

  • LiveConnect is available as an add-on for Enterprise Monthly and Annual subscriptions (enable it in the Account tab).

Editing an Event on the Web Dashboard

  1. Open your event in the Snappic Dashboard.

  2. Make any necessary changes (settings, templates, microsite, etc.).

  3. Click Save Changes.

  4. Refresh the event on your device to apply the updates.

Refreshing the Event on the Snappic App

  1. On your iPad or iPhone, exit the event.

  2. Tap the Refresh button in the top-right corner of the app.

  3. Reopen the event — your latest updates will now appear.

Refreshing the Event Remotely with LiveConnect

  1. Ensure you have an Enterprise Monthly or Annual subscription with LiveConnect enabled (found under Account > Add-ons).

  2. Open LiveConnect in your Snappic Dashboard.

  3. Locate the desired event or device.

  4. Click Remote Refresh to push updates instantly.

Tips & Troubleshooting

  • If you don’t see changes, make sure you clicked Save Changes and refreshed properly.

  • Confirm the device is connected to the internet — updates won’t sync offline.

  • If using LiveConnect, ensure the iPad is online and the latest version of the Snappic app is installed.

  • For major event updates, refresh the device twice to ensure all files (templates, branding, media) are synced.

Need Help? Contact Support

Visit the Snappic Help Center

Chat directly from your dashboard for live support

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