Here's a video showcasing our awesome live connect feature!
Important Notes
LiveConnect only works inside the Snappic app. It does not give access to your entire iPad or laptop.
The feature is available only with an Enterprise Monthly or Annual subscription and requires White Label and Live Connect add on to be enabled.
Ensure your device is running the latest version of the Snappic app before attempting to connect.
Always end the LiveConnect session when finished by pressing the red “End Call” button. This removes the red banner and ensures your device is secure.
If you experience issues, restart your iPad, verify the remote toggle is enabled, and check your internet connection before contacting support.
Requirements for 'Live Connect'
To activate the live connect feature on your account, please take note of the following prerequisites:
Stable wifi connection: This is crucial in order for live connect to work.
Subscription: The live connect feature is exclusively accessible to users with an Enterprise Monthly or Annual subscription.
White Label: Ensure that the white-label feature is activated on your account, either on an Enterprise Monthly or Annual basis.
App Version: It's essential to have the most current version of the Snappic app installed on your device.
How to connect to your device.
Step 1:
Open your Snappic app, log in to your event, and ensure you toggle on the remote button
Step 2:
Please login to your Snappic dashboard: https://app.snappic.com/
Step 3:
Click on the "Connect" tab.
Step 4:
Please select the Snappic device (iPad) you want to connect to, and then click on the 'i' icon to initiate LiveConnect. This allows you to control the Snappic app remotely, not the entire device.
Step 5:
Find all your device information under the 'Overview' section.
Click on 'CLICK HERE TO REMOTE IN TO THIS DEVICE' to open the Snappic app remotely.
Step: 6
Once you connect to the Snappic app on your device, you will see the following tools…
Pointer Tool/ Lazer: Utilize this tool to guide your client's attention to specific areas on the screen or to indicate where they should click.
Hand Tool: This tool allows you to select or click on items within the interface.
Pencil: You can use the pencil tool to draw or write directly on the screen, making annotations or notes as needed.
Trashcan: To remove any drawings created previously on the screen
End Call Button: This button is used to terminate the remote session. ALWAYS remember to end the session when you finish your live connect session. Properly ending the session ensures that the red banner gets removed from the screen.
Troubleshooting 'Live Connect'
To function, Live Connect is entirely dependent on an internet connection. For optimal performance, we recommend avoiding venue Wi-Fi and ensuring your personal hotspot has a minimum speed of 20 Mbps. If you meet these requirements, please proceed with the following steps:
Restart the iPad, if possible.
Verify that the 'remote' toggle is enabled on your device.
Ensure that you are using the latest version of the Snappic app.