Licenses in Snappic are required to run your events. You can assign them automatically by starting an event on your iPad or manually through your Snappic dashboard if you need to manage them manually.

Important Notes
Assigning a License Using Your iPad
Viewing Your Licenses
Assigning a License from the Dashboard
Account Licenses
Event Licenses
License Troubleshooting
Upgrading Enterprise Events on a PRO Subscription- Managing Multiple-Device Events
Assigning Photo Booth Device Licenses

Important Notes

Licenses are used to link an event and the Snappic app.
The event must be open and connected to the internet to assign licenses.
All licenses can be viewed and managed from your Snappic Dashboard → Licenses tab.
When upgrading Enterprise events on a PRO subscription, you may need to manually revoke and reassign the license if the event was first started on a different device.- If an event is in Test Mode, licenses won't be actively assigned. Ensure that the event is live to avoid any disruptions.

💡 Tip: Always verify that the correct device has the license before running the event.

Assigning a License Using Your iPad

The easiest way to assign a license is directly from your device:

Open the Snappic app on your iPad.
Log in and start your event.

✅ Once the event starts, the license will automatically be assigned to that event and iPad.

Viewing Your Licenses

You can check which licenses are in use or available at any time:

Log in to your Snappic Dashboard.
Navigate to the Licenses tab.
View a complete list showing:
1. Which licenses are assigned?
2. The events and devices they’re linked to.
3. Any licenses that are currently available for assignment.

Assigning a License from the Dashboard

If you don’t have your iPad on hand, or if a license was revoked or deactivated, you can reassign it manually from the dashboard.

For Account Licenses

(Account licenses apply across multiple events — available in monthly or yearly packages.)

Go to the Licenses tab.
Click Assign next to an available license.
Choose the Event Name and Device from the dropdown menus.
Click Assign to confirm.

Your live event will now automatically have the license linked to it — no refresh required.

For Event Licenses

(Event licenses are specific to a single event.)

Go to the Licenses tab.
Click Assign next to the event license.
Select the Device from the dropdown.

This assigns the license to that specific event on the selected iPad.

Managing Multiple-Device Events

For events requiring more than one device, you can assign additional licenses. To add a license for an additional iPad:

Go to the event’s page in the Snappic dashboard.
Use the in-app feature to add an extra license directly to the event. This method is best suited for events requiring multi-device functionality.

Assigning Photo Booth Device Licenses

To assign a license to a Photo Booth device:

Open the event in the Snappic dashboard.
Navigate to the event features section.
Add one Photo Booth device license.
Save your changes to ensure that the license applies correctly.

License Troubleshooting

⚠️ Important:

Manual license assignment only works if the event is open and the iPad is connected to the internet.
If the event was exited after the license was revoked, it will need to be manually refreshed on the iPad before the new license will apply.- Check for slight differences in device names under the Licenses tab dropdown. Ensure the device is connected to the internet and signed in to the Snappic app.- If the device does not appear in the dashboard, start the event manually on the device to resolve the issue.

💡 Tip: If you’re managing multiple events, consider naming your iPads clearly in the Snappic app to make manual license assignment easier.

Upgrading Enterprise Events on a PRO Subscription

When upgrading an event from a PRO subscription to an Enterprise Event, license assignment may behave differently depending on which device started the event.

Here’s how to handle it:

If an event was started on one iPad, the Enterprise license will automatically link to that same device.
When you want to run the upgraded event on another iPad, Snappic won’t prompt you to reassign — the system won’t detect that a change is needed.
To fix this, you’ll need to manually revoke the license and reassign it.

Steps to correct the license assignment:

Open your Snappic Dashboard.
Go to the Licenses tab.
Find the Enterprise license assigned to the old device.
Click Revoke next to it.
On the correct iPad, refresh the event and start it again.

✅ The license will now automatically reassign to the correct device.

Note: This process ensures your Enterprise event works properly after the upgrade. If you skip the revoke step, the event may not appear licensed on the new device.