Skip to main content
All CollectionsGoPro
GoPro Troubleshooting
GoPro Troubleshooting
Rayman avatar
Written by Rayman
Updated over a week ago

General Connection Issues

Check for these common issues if you can't find your GoPro camera in the app:

  • Check to ensure your app is on version 1.27.0 or greater, and your iOS version is on iOS 13.0 or greater.

  • Check to ensure your GoPro camera is up to date.

  • Make sure the GoPro Quik app is not open on the iPhone.

  • Check to make sure that no other devices are connected to the GoPro.

  • Make sure the GoPro is powered on and has connections enabled.

  • Generally, you only need to get the GoPro ready for pairing the first time you connect to it. If you are struggling to connect to a GoPro, it can help to enable this mode before connecting even after the first time. This article has more details.

  • Make sure that Bluetooth is enabled.

  • Check to see if the app has the necessary permissions to use Bluetooth. This can be found in the iOS Settings app under (Settings > Snappic > Bluetooth).

  • Check to see if the app has the necessary permissions to access the local network. This can be found in the iOS Settings app under (Settings > Snappic > Local Network).

  • AirPlay Mirroring can affect the connection process. You may need to disable mirroring before connecting. You can then begin mirroring again once connected.

  • Restart both the iOS device as well as the GoPro. Make sure to not only restart the GoPro but also remove and re-insert the battery.

  • As a last resort, resetting the network connections on your GoPro and the iOS device may help in some cases.

PLEASE DO NOTE - LiveView is not currently supported by GoPro.

Wired Connection Issues

If the app is unable to find your GoPro when using a wired connection, there are a few things you can try:

  • If you are using an adapter, make sure the adapter is supported by your device. This article has more details.

  • If you are using a direct USB-C to USB-C cable, make sure it can transfer data, and is not a charge-only cable. It can also help to try a different cable.

Wireless Connection Issues

We recommend not using a wireless connection, because wired connections have vastly improved speed and reliability. If you must use a wireless connection though, we highly recommend at least having a wired connection ready as a backup.

Make sure to keep your iOS device close to the GoPro.

Did this answer your question?