If your GoPro camera isn’t connecting or showing up in the Snappic app, don’t worry this guide covers the most common issues and how to fix them for both wired and wireless connections.
Table Of Contents
Important Notes
General Connection Issues
Wired Connection Issues
Wireless Connection Issues
Additional Tips
Need Help? Contact Support
Important Notes
Make sure your Snappic app is on version 1.27.0 or higher.
Your iOS device must be on iOS 13.0 or higher.
Always keep your GoPro firmware updated for full compatibility.
LiveView is not currently supported by GoPro in Snappic.
General Connection Issues
If your GoPro isn’t appearing in the Snappic app, check the following:
✅ 1. Update your software
Snappic app → version 1.27.0+
iOS → 13.0+
GoPro → latest firmware
✅ 2. Close the GoPro Quik app
The GoPro Quik app can block Snappic from connecting to the camera. Make sure it’s fully closed before launching Snappic.
✅ 3. Disconnect other devices
Ensure no other phones, tablets, or computers are paired to the GoPro.
✅ 4. Enable GoPro pairing mode
You only need to pair once, but if you’re having trouble, re-enable pairing mode before trying again. This article has more details.
✅ 5. Check Bluetooth and permissions
Bluetooth must be enabled on the iOS device.
Go to Settings → Snappic → Bluetooth and ensure permissions are granted.
Also enable Settings → Snappic → Local Network access.
✅ 6. Disable AirPlay Mirroring
AirPlay mirroring can interfere with GoPro connections. Turn it off before pairing, then re-enable it once connected.
✅ 7. Restart devices
Restart both the GoPro and iOS device.
Remove and re-insert the GoPro battery before restarting.
✅ 8. Reset network connections (if needed)
As a last resort, reset the network connections on both your iOS device and GoPro.
Wired Connection Issues
If your GoPro isn’t recognized when using a cable:
Check your adapter — make sure it’s officially supported for your iPad or iPhone. This article has more details.
Verify your cable type — some cables are charge-only and can’t transfer data. Ensure your cable supports data transfer.
Try another cable — swap it out to eliminate faulty wiring.
💡 A direct USB-C to USB-C connection offers the best reliability and speed.
Wireless Connection Issues
Although wireless connections are supported, Snappic strongly recommends using a wired setup for maximum performance and reliability.
If you must use a wireless connection:
Keep your iOS device close to the GoPro.
Avoid interference from other Wi-Fi devices.
Always have a wired cable available as a backup.
⚠️ Wireless connections are typically slower and more prone to dropouts, especially during high-bitrate video capture.
Additional Tips
Always test your connection before the event begins.
Keep your GoPro battery charged or use external power for longer sessions.
If connection issues persist, try connecting your GoPro to another iOS device to isolate the issue.
Need Help? Contact Support
Visit the Snappic Help Center
Chat directly from your Snappic Dashboard for live 24/7 support.