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GoPro Troubleshooting
GoPro Troubleshooting
Rayman avatar
Written by Rayman
Updated over 11 months ago

General Connection Issues

Check for these common issues if you can't find your GoPro camera in the app:

  • Check to ensure your app is on version 1.27.0 or greater, and your iOS version is on iOS 13.0 or greater.

  • Check to ensure your GoPro camera is up to date.

  • Make sure the GoPro Quik app is not open on the iPhone.

  • Check to make sure that no other devices are connected to the GoPro.

  • Make sure the GoPro is powered on and has connections enabled.

  • Generally, you only need to get the GoPro ready for pairing the first time you connect to it. If you are struggling to connect to a GoPro, it can help to enable this mode before connecting even after the first time. This article has more details.

  • Make sure that Bluetooth is enabled.

  • Check to see if the app has the necessary permissions to use Bluetooth. This can be found in the iOS Settings app under (Settings > Snappic > Bluetooth).

  • Check to see if the app has the necessary permissions to access the local network. This can be found in the iOS Settings app under (Settings > Snappic > Local Network).

  • AirPlay Mirroring can affect the connection process. You may need to disable mirroring before connecting. You can then begin mirroring again once connected.

  • Restart both the iOS device as well as the GoPro. Make sure to not only restart the GoPro but also remove and re-insert the battery.

  • As a last resort, resetting the network connections on your GoPro and the iOS device may help in some cases.

PLEASE DO NOTE - LiveView is not currently supported by GoPro.

Wired Connection Issues

If the app is unable to find your GoPro when using a wired connection, there are a few things you can try:

  • If you are using an adapter, make sure the adapter is supported by your device. This article has more details.

  • If you are using a direct USB-C to USB-C cable, make sure it can transfer data, and is not a charge-only cable. It can also help to try a different cable.

Wireless Connection Issues

We recommend not using a wireless connection, because wired connections have vastly improved speed and reliability. If you must use a wireless connection though, we highly recommend at least having a wired connection ready as a backup.

Make sure to keep your iOS device close to the GoPro.

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