Snappic allows you to monitor whether your event media—such as photos, GIFs, or videos—has been successfully shared via email or text message. This can be tracked directly under the Analytics → Share Status section of your event dashboard.
Table of Contents
Important Notes
How to View Share Status
Understanding Share Statuses
Text Message Status
Email Status
Troubleshooting Failed Shares
Related Articles
Important Notes
The Share Status feature provides detailed insight into delivery outcomes for all guest shares.
Failed or undelivered messages can often be resolved by checking the recipient’s details or reviewing the Manage Share Queue section.
How to View Share Status
Log in to your Snappic Dashboard.
Select your event.
Navigate to Analytics in the sidebar.
Click the Share Status tab to view all text and email share activity.
Each share entry will display a status label that shows whether the message was successfully sent, delivered, opened, or failed.
💡 Tip: For any “Failed” shares, you can find more details under Event Dashboard → Actions → Manage Share Queue.
Understanding Share Statuses
Text Message Status
Status | Meaning |
Sent | The message was sent, but no delivery update has been received. |
Delivered | The message was successfully delivered to the recipient’s carrier. |
Undelivered | The message could not be delivered — usually due to carrier filtering (spam detection). |
Failed | The text message could not be sent. Check if the recipient’s number is valid and correctly formatted. |
Email Status
Status | Meaning |
Processed | The email is being prepared for delivery to the recipient’s email service provider (e.g., Gmail, Outlook). |
Delivered | The email has been successfully delivered. |
Opened | The guest has opened the email. (This status may not always appear, depending on the recipient’s email settings.) |
Bounced | The email could not be delivered—often caused by an invalid or outdated address. |
Failed/Undelivered | The email failed to send, possibly due to spam filters or blocked domains. |
Troubleshooting Failed Shares
If you see a Failed or Undelivered status:
Double-check the email address or phone number for typos.
Verify that the guest’s network or email provider allows external media links.
Review the Manage Share Queue section under your event’s Actions tab for more details or to retry sending.
Related Articles
View Event Analytics
Manage Share Queue
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