All Collections
Frequently Asked Questions
Downloading and Saving Photos, GIFs, Bursts, or Videos
Downloading and Saving Photos, GIFs, Bursts, or Videos

Guests can enjoy an easier way to save their GIFs, bursts and videos.

Graham Joseph avatar
Written by Graham Joseph
Updated this week
  • With the new iOS 13 update for iPhone, your guests will now be able to download and save the mp4 file straight from the browser on their phones.

  • This will allow you to take full advantage of the microsite for analytics and branding, while your guests still get a smooth sharing experience.

  • Once your guest receives their text message or email, they just need to click on the link to the photo (Or the photo/share button on emails)

  • If you just need to download a single photo and don't have a microsite enabled, then once you have followed the link, you can simply tap on the image or tap & hold on the image to bring up the download option.

  • If you have a microsite enabled, then your guest can just use the download button on the microsite to download their mp4 file or Photo. (see below).ย 

  • If you do not have a microsite enabled, then your guest can just click the link in the text or email and then click on the GIF, burst, or video, and a pop-up will appear asking if they want to download the file.

Android and iPhone users/guests will be able to easily download and save their Photos, GIFs, bursts, and videos as soon as they receive them via text and email.
โ€‹

Did this answer your question?