Frequently Asked Questions

Questions from you our users that will help you get going fast.

+4

15 articles in this collection
Written by Julio Amorim, Rossella Kruger, Nicholas and 4 others

Upgrading your event

Upgrading your Pro event

Written by Leslie
Updated over a week ago

Billing History

Easily view and download your Snappic receipts.

Written by Rossella Kruger
Updated over a week ago

Sharing via text to multiple guests

How to share via text to multiple guests

Written by Nicholas
Updated over a week ago

Website embedding via HTML <iframe> code

This guide explains how to embed either a virtual event; live slideshow and/or microsite gallery.

Written by Veronique
Updated over a week ago

Downloading and Saving GIFs, Bursts or Videos

Guests can enjoy an easier way to save their GIFs, bursts and videos now.

Written by Graham Joseph
Updated over a week ago

Deleting photos

How to delete photos off the online gallery as well as on the iPad gallery.

Written by Nicholas
Updated over a week ago

Analytics with Snappic

A comprehensive guide on the analytics captured by Snappic

Written by Nicholas
Updated over a week ago

The difference between Surveys, AVA, Event Analytics and Guest Data Capture

Differentiating between the information that can be captured per event

Written by Rossella Kruger
Updated over a week ago

Snappic Premium Features

A breakdown of our features

Written by Nicholas
Updated over a week ago

Supported Devices

Which iPads are supported by Snappic

Written by Damir
Updated over a week ago

Still and GIF Zoom

Why do my GIFs have a different Zoom to Stills

Written by Julio Amorim
Updated over a week ago

Gallery storage period

How long do Photos/GIFs/Bursts stay active

Written by Julio Amorim
Updated over a week ago

Why did my sessions not upload?

No photos showing on the dashboard or in the gallery

Written by Damir
Updated over a week ago

Do the micro-sites/galleries contain Snappic branding?

Written by Damir
Updated over a week ago

Do I need internet access for my event?

Does SNAPPIC run offline? YES and here's how...

Written by Rossella Kruger
Updated over a week ago