Frequently Asked Questions
Questions from you our users that will help you get going fast.
How To Upgrade Your Pro Event
Billing History
Website embedding via HTML <iframe> code
Downloading and Saving Photos, GIFs, Bursts, or Videos
Delete photos & videos from an event
Supported Devices
Why Does my Burst Zoom
Gallery storage period
Why did my sessions not upload?
Do the Microsites/galleries contain Snappic branding?
Do I need internet access for my event?
Re-queue your sessions.
Pending Session Uploads