Frequently Asked Questions

Questions from you our users that will help you get going fast.

Julio Amorim avatar Rossella Kruger avatar Nicholas avatar +4
15 articles in this collection
Written by Julio Amorim, Rossella Kruger, Nicholas and 4 others

Upgrading your event

Upgrading your Pro event
Leslie avatar
Written by Leslie
Updated over a week ago

Billing History

Easily view and download your Snappic receipts.
Rossella Kruger avatar
Written by Rossella Kruger
Updated over a week ago

Sharing via text to multiple guests

How to share via text to multiple guests
Nicholas avatar
Written by Nicholas
Updated over a week ago

Website embedding via HTML <iframe> code

This guide explains how to embed either a virtual event; live slideshow and/or microsite gallery.
Veronique avatar
Written by Veronique
Updated over a week ago

Downloading and Saving GIFs, Bursts or Videos

Guests can enjoy an easier way to save their GIFs, bursts and videos now.
Graham Joseph avatar
Written by Graham Joseph
Updated over a week ago

Deleting photos

How to delete photos off the online gallery as well as on the iPad gallery.
Nicholas avatar
Written by Nicholas
Updated over a week ago

Analytics with Snappic

A comprehensive guide on the analytics captured by Snappic
Nicholas avatar
Written by Nicholas
Updated over a week ago

The difference between Surveys, AVA, Event Analytics and Guest Data Capture

Differentiating between the information that can be captured per event
Rossella Kruger avatar
Written by Rossella Kruger
Updated over a week ago

Snappic Premium Features

A breakdown of our features
Nicholas avatar
Written by Nicholas
Updated over a week ago

Supported Devices

Which iPads are supported by Snappic
Damir avatar
Written by Damir
Updated over a week ago

Still and GIF Zoom

Why do my GIFs have a different Zoom to Stills
Julio Amorim avatar
Written by Julio Amorim
Updated over a week ago

Gallery storage period

How long do Photos/GIFs/Bursts stay active
Julio Amorim avatar
Written by Julio Amorim
Updated over a week ago

Why did my sessions not upload?

No photos showing on the dashboard or in the gallery
Damir avatar
Written by Damir
Updated over a week ago

Do the micro-sites/galleries contain Snappic branding?

Damir avatar
Written by Damir
Updated over a week ago

Do I need internet access for my event?

Does SNAPPIC run offline? YES and here's how...
Rossella Kruger avatar
Written by Rossella Kruger
Updated over a week ago